Shipping policy

Shipping Policy

Processing Time

As our products are custom-made to order, please allow 3-5 business days for processing and production. The exact processing time may vary depending on the complexity of the item and order volume. We strive to complete each order with care and attention to detail.

Processing For Custom Party Favors Only

  • Standard processing: 7–14 business days 
  • Rush orders available, additional charge (contact us before placing)

*We recommend placing your order 3-4 weeks before items are needed. We are not responsible for delayed deliveries from the post office since it is not in our control

Due to the nature of these items being custom-made to order, all purchases are non-refundable.

Shipping Rates and Delivery

We currently ship within the contiguous United States only. We do not ship to Alaska, Hawaii, or internationally at this time.

Shipping rates are calculated based on the destination, shipping method, and item weight. During checkout, you can select your preferred shipping option. We offer the following shipping methods:

  • Standard Shipping: Estimated delivery time 3-5 business days 
  • Expedited Shipping: Estimated delivery time 1-3 business days

Important Notes:

  • Processing time and shipping time are separate.
  • We are not responsible for shipping delays caused by the carrier, weather conditions, or incorrect shipping information provided at checkout.
  • Once an order has shipped, we cannot make changes to the shipping address. 
  • If a package is marked as delivered but you do not receive it, please contact the carrier directly to file a claim.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.

 Shipping Address

Please ensure that your shipping address is accurate and complete. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping charges.