Luxury Wedding Delivery and Presentation

Every S & M Signature Weddings™ order is personalized, produced, and prepared with care. The following policies apply to wedding stationery, signage, and coordinating wedding products purchased from S & M Unique Shirts, LLC.

Personalization and Proofing

Personalization and proofing begin after all required wording, names, dates, event information, photographs, and design selections have been received.

Two complimentary digital proof rounds, including standard revisions, are included unless otherwise stated in the product description. Additional revisions, substantial design changes, or changes requested after final approval may require an additional fee and may extend the production timeline.

Production does not begin until the client provides final written proof approval. Delays in submitting information, requesting revisions, or approving proofs will delay production and delivery.

Clients are responsible for carefully reviewing all names, dates, spelling, grammar, addresses, quantities, colors, and design details before granting final approval. Final approval authorizes S & M Unique Shirts, LLC to produce the order according to the approved proof.

Production Timeline

After final proof approval, please allow approximately 3–4 weeks for printing, production, quality review, and preparation for shipment. This timeframe does not include personalization, proofing, or shipping transit time.

Products featuring foil stamping, custom materials, envelope liners, specialty finishes, or other upgrades may require additional production time. Rush production is not guaranteed and may not be available for certain products.

Customers should place orders well in advance of their mailing deadline or event date. An event date supplied with an order does not constitute a guaranteed delivery date unless a delivery commitment has been provided in writing by S & M Unique Shirts, LLC.

Complimentary Standard Shipping

Complimentary standard shipping within the contiguous United States is included for eligible wedding suites and products when stated in the product description.

Stationery and oversized signage may be packaged and shipped separately for protection and may arrive on different dates. Tracking information will be provided when available.

Complimentary shipping does not include expedited shipping, address corrections or reshipments resulting from incorrect or incomplete customer-provided information. Any applicable additional shipping charges must be paid before the order is shipped.

Shipping to Alaska, Hawaii, U.S. territories, and international destinations is not included in complimentary standard shipping. Please contact us before ordering to confirm shipping availability and obtain an estimate.

Carrier Transit and Delivery Delays

Shipping transit begins after production is complete and the order has been transferred to the shipping carrier. Carrier transit time is separate from the stated production timeline.

Once a package has been transferred to the carrier, its delivery schedule is controlled by the carrier.
S & M Unique Shirts, LLC is not responsible for delays caused by severe weather, service interruptions, transportation disruptions, peak-season volume, or other circumstances outside our reasonable control.

A temporary carrier delay does not automatically qualify an order for a complimentary replacement, reprint, or refund while tracking remains active, or a carrier investigation is pending. We will provide reasonable assistance with tracking inquiries and carrier claims.

Lost Packages

If tracking has not updated or a package has not arrived by the carrier’s estimated delivery date, please contact us at info@smuniqueshirts.com.

A package will not be considered lost until the shipping carrier completes its investigation, permits a lost-package claim, or officially confirms the loss.

If the carrier confirms that a package was lost before delivery, S & M Unique Shirts, LLC will determine the appropriate resolution. Depending on the circumstances, the resolution may include reprinting, replacing, or refunding the affected item. We will submit any applicable shipping claim directly to the carrier.

Replacement production and delivery timelines will depend on the product, material availability, and the customer’s event date.

Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, the customer should first check with household members, neighbors, property-management staff, and the shipping carrier.

S & M Unique Shirts, LLC will assist by providing available tracking information and carrier-claim documentation. Replacement or refund eligibility will be determined after the carrier’s investigation and is not guaranteed when tracking confirms correct delivery to the address provided with the order.

Damaged Packages

Please inspect all products immediately upon delivery. If an item arrives damaged, contact us at info@smuniqueshirts.com within five calendar days of delivery.

The customer must provide:

• The order number

• Clear photographs of the damaged product

• Photographs of the exterior shipping package

• Photographs of the interior packaging and protective materials

• A description of the damage

Please retain the damaged product and all original packaging until the claim has been reviewed. The shipping carrier may require the packaging and product for inspection.

After reviewing the documentation, S & M Unique Shirts, LLC will determine the appropriate resolution, which may include repair, reprinting, replacement, or refund of the affected item.

Returned-to-Sender Packages

Packages returned because of an incorrect or incomplete customer-provided address, delivery refusal, unsuccessful delivery attempts, or failure to retrieve the package may be reshipped after the customer pays all applicable address-correction and reshipping costs.

If a package is returned because of an error made by S & M Unique Shirts, LLC or the shipping carrier, we will work with the customer to arrange an appropriate resolution.

Personalized and Custom Orders

Because personalized, custom-designed and made-to-order products are created specifically for each client, they are final sale and are not eligible for return or exchange because of:

• A change of mind

• Event cancellation or postponement

• An incorrect size, quantity, or product selected by the customer

• Customer-approved spelling, wording, dates, addresses or design details

• Reasonable variations in color, paper texture, materials, printing or placement

Colors may appear differently between digital screens and printed products. Slight color variations may also occur between stationery and envelopes because they may be produced using different printing equipment or materials. Reasonable production variations are not considered defects.

If the completed order differs materially from the final approved proof because of an error made by S & M Unique Shirts, LLC, please contact us within five calendar days of delivery. We will review the issue and determine the appropriate correction, reprint, replacement, or refund for the affected item.

Cancellations

Cancellation requests must be submitted as soon as possible. Once personalization, design work, material purchasing, or production has begun, cancellation will not be available.

If a cancellation is approved, any refund may be reduced by the value of completed design and personalization work, nonrecoverable materials, vendor charges, and other costs already incurred. No cancellation or refund is available after final proof approval and production has begun.

Event postponement or cancellation does not automatically qualify a custom order for a refund after work has begun or the order has entered production.

Contact Us

Questions concerning wedding production, shipping, or an order should be directed to:

S & M Unique Shirts, LLC
S & M Signature Weddings™
Email: info@smuniqueshirts.com